Displaying items by tag: complaints

A row has erupted over England’s move to require all GP surgeries to offer online booking for non-urgent appointments, with Wes Streeting accusing the British Medical Association (BMA) of acting like ‘moaning minnies’. While he praised GPs for rapidly adopting the system - now used by more than 98% of practices - the doctors’ union is concerned that patient safety is at risk. The new method of booking, which all doctors have to provide on weekdays from 8:30 am to 6:00 pm, also allows patients to ask questions, describe symptoms, and request callbacks. But the BMA says the software cannot differentiate urgent from routine needs, leaving surgeries overwhelmed and increasing the risk that serious issues will not be triaged properly. Healthwatch England raised concerns about limited patient awareness, difficulties for those less digitally literate, and some practices restricting online slots. Many GPs say they are already at capacity and fear unrealistic expectations without additional resources. The Government maintains it has invested extra funds and recruited more doctors.

Pastor Peter Simpson, a Methodist minister, was preaching outside Uxbridge Station in August when 14 officers approached him. The Met Police confirmed that officers had received complaints that a man was using homophobic language and had given words of advice to him. Pastor Simpson denies using homophobic language and said that with two other church helpers he was preaching a straightforward Gospel message: 'All who have sinned and come short of the glory of God, need salvation'. He had spoken about how much the nation has turned against God, and how immoral abortion is. He also had said, 'We have also redefined marriage, contrary to God's law, it can only be between one man and one woman.' Within 15 minutes of preaching the police came and said they had received multiple complaints, even though no one had complained directly to Pastor Simpson. The police asked him to leave the area, and no arrests were made.